
Powering Up Your Device...
Charge your device:
Before turning on your device, charge it fully. Insert the small end of the charging cable into the charge port and plug the charger into an electrical outlet.
Turn your device on:
To turn the device on, hold down the Power key until the phone powers on. Unlock your phone (using Swipe, Pattern, PIN, Password, Fingerprint or Face Unlock) if necessary. Once unlocked, the Home screen is displayed.
Turn your device off:
To power the device off, press and hold the Volume Up/Down Button and the Side Button until options appear, then select Power off.
Note: If the device has not been powered up for some time, it may require multiple updates upon powering up.

Apps & Accessories
Battery, Memory & Storage
Calling & Contacts
Connections & Network
eSIM
Media & Sound
Settings
Troubleshooting
Contact Premier Support for all device-related questions and concerns, including:
-General Device Questions
-Device Troubleshooting
-Warranty Support
-Purchase Replacements for Lost/Stolen Devices
Premier Wireless Support Hours: Monday – Friday
8:00 am (CT) – 6:00 pm (CT)
Email: support@pwbts.net
Phone: (281) 667-0414
Premier Wireless Weekends/After Hours:
Email, voicemail, with response during support hours
T-Mobile Support Hours: Weekends/After Hours
Phone: (800) 268-0796
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